Unilux HVAC Industries is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process or during your employment, please make them known when contacted and we will work with you to meet your needs.
Unilux HVAC Industries strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. Unilux HVAC Industries is also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.
Unilux HVAC Industries as an employer, has the obligation to operate in compliance with the Accessibility Standards for Customer Service (Ontario Regulation 429/07) and Integrated Accessibility Standards (Ontario Regulation 191-11). It is the policy of Unilux HVAC Industries to provide goods and services to persons with disabilities in a way that is consistent with the principles of independence, dignity, integration and equal opportunity.
Unilux HVAC Industries is committed to excellence in serving all customers including people with disabilities and we will carry out our functions and responsibilities in the following areas: Communication, Assistive Devices and use of Animals and Support persons.
Unilux HVAC Industries and its subsidiaries will ensure that effective customer service and communication is provided to all persons with a disability by adhering to the following:
All documents relating to the Customer Service Standard of the Accessibility for Ontarians with Disabilities Act (AODA) will be made available upon request and in a format reasonably accommodating Disabilities. You may make a request in writing, by email or by telephone. Please address your request to hr@vastindustrialcorp.com or call 905-851-3981.
Persons with disabilities may require the use of their own assistive devices to access services or goods. An assistive device is any device that is used, designed, made or adapted to assist people in performing a particular task. Unilux HVAC Industries and its subsidiaries will take all reasonable measures to ensure goods and services are accessible to persons using assistive devices, including training employees in how best to support a customer using an assistive device.
In the case the use of an assistive device poses a further challenge to the accessibility of goods and services or raises a potential safety concern, all reasonable efforts will be made to accommodate the individual, which may include using an alternative assistive device or providing the same service in a different manner.
Unilux HVAC Industries and its subsidiaries are committed to welcoming persons with disabilities who are accompanied by a service animal. We will ensure that all staff who deal with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.
The following terms apply to a person with a disability who is accompanied by a service animal:
Unilux HVAC Industries and its subsidiaries are committed to welcoming persons with disabilities who are accompanied by a support person.
The following terms apply to a person with a disability who is accompanied by support person:
Unilux HVAC Industries will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The notice will be placed at public entrances on our premises.
Unilux HVAC Industries will provide training to all employees who deal with the public or other third parties on their behalf, and all those who are involved in the development and approvals of customer service policies, practices, and procedures
The training will address:
Unilux HVAC Industries and its subsidiaries will retain a record of all individuals who have completed the required training.
All documents relating to the Customer Service Standard of the Accessibility for Ontarians with Disabilities Act (AODA) will be made available upon request and in a format reasonably accommodating Disabilities. You may make a request in writing, by email or by telephone. Please address your request to hr@vastindustrialcorp.com or call 905-851-3981.
Unilux HVAC Industries is in the process of establishing Website Accessibility Standards to ensure that all web sites developed by Unilux HVAC Industries are compliant with WCAB 2.0 Level AA as laid out by the Integrated Accessibility Standards Regulation (IASR)
A feedback process regarding the provision of goods and services to persons with disabilities has been established. The manner in which feedback may be provided will be in such a way that best suits the person with a disability.
Unilux HVAC Industries and its subsidiaries will review all feedback received and respond in a timely manner. If the feedback is of an urgent concern, a response to the person submitting the complaint will be issued as soon as reasonably possible.
Feedback will be provided to our HR Team at hr@vastindustrialcorp.com.
We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities. Any policy of Unilux HVAC Industries that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about the policy, or if the purpose of a policy is not understood, an explanation should be provided by Unilux HVAC Industries.