When to follow these steps
If you have completed the registration process on your mobile device but have not received a registration email after 20 minutes.
How to fix
If you’ve completed the Wi-Fi and phone pairing steps but did not receive a registration email, the issue is often due to incorrect information entered during setup. Please double-check the following fields to ensure accuracy:
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Thermostat SSID
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This is a unique alphanumeric code displayed on your thermostat during setup.
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Do not enter your Wi-Fi network name or email address here.
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Wi-Fi SSID (Network Name)
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Enter the exact name of your home Wi-Fi network, including capitalization and spacing.
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Avoid selecting a mobile hotspot or guest network unless intended.
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Wi-Fi Password
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Make sure the password matches your router’s Wi-Fi password exactly, including all capitalization, numbers, and special characters.
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Avoid entering your email password or thermostat ID in this field.
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After confirming all fields are entered correctly, restart the setup process. If successful, you should receive a registration email shortly after.
