When to follow these steps
If you have completed the registration process on your mobile device but have not received a registration email after 20 minutes.
How to fix
If you’ve completed the Wi-Fi and phone pairing steps but did not receive a registration email, the issue is often due to incorrect information entered during setup. Please double-check the following fields to ensure accuracy:
- Thermostat Device ID
- This is a unique alphanumeric code displayed on your thermostat during setup.
Do not enter your Wi-Fi network name or email address here.
- Wi-Fi Network Name (SSID)
- Enter the exact name of your home Wi-Fi network, including capitalization and spacing.
Avoid selecting a mobile hotspot or guest network unless intended.
- Wi-Fi Password
- Make sure the password matches your router’s Wi-Fi password exactly, including all capitalization, numbers, and special characters.
- Avoid entering your email password or thermostat ID in this field.
After confirming all fields are entered correctly, restart the setup process. If successful, you should receive a registration email shortly after.
- Thermostat Device ID
