Trouble Reading the Universal Fan Coil Thermostat Screen
Follow these steps when Your thermostat LED screen is flickering, unresponsive, or not displaying correctly. How to fix 1.Restart your thermostat: a. Power down the thermostat completely by turning off power to the thermostat at your circuit breaker. b. Wait at least 60 seconds to allow any residual power to discharge. c. Restore power by turning the […]
How to reset your Unilux HVAC thermostat account password
If signed out of your Uniux HVAC thermostat account Open the Unilux HVAC thermostat app on your mobile device. Select “Forgot Password” at the bottom of the login page. 3. Enter the email address used to create your account and press “Send Code”. 4. Enter the verification code sent to your email address and create […]
Unilux HVAC Thermostat App Stuck “Connecting to Thermostat”
When to follow these steps If you have successfully followed the registration instructions, but your mobile app is frozen on the “Connecting to Thermostat” popup. How to fix Check Your Wi-Fi Network Type (2.4GHz Required) The Universal Fan Coil thermostat requires a 2.4GHz Wi-Fi network connection and will fail to connect if using a 5GHz or mixed […]
Not receiving a registration email
When to follow these steps If you have completed the registration process on your mobile device but have not received a registration email after 20 minutes. How to fix If you’ve completed the Wi-Fi and phone pairing steps but did not receive a registration email, the issue is often due to incorrect information entered during […]
Thermostat Not Generating Device ID or Device ID reads “00000”
When to follow these steps If your thermostat is not loading a Device ID after reaching the ADR screen in the advanced settings menu, or the Device ID reads “00000”. How to fix Ensure your thermostat is not already registered to another account. If your thermostat has the Wi-Fi indicator visible at the top […]
Room Temperature Not Reaching Thermostat Set Temperature
How to fix Confirm proper flow of hot/chilled water from the building’s central system with your building manager or maintenance team. Fan coil systems rely on central building systems to supply hot or chilled water for your fan coil to treat the air in your suite. Typically, if your suite is not reaching the set […]
Cooling/Heating Not Turning Off Past Thermostat Set Temperature
How to fix Check Thermostat Mode and Fan Settings Make sure your thermostat is set to the correct operating mode—heat, cool, or auto—depending on your comfort needs. Also, verify that the fan speed is set to Auto. Leaving the fan set to run continuously at high or low speed may prevent the fan coil from properly reaching the desired room temperature. Using Auto […]
Report Universe App or Website Down
Button that sends an email to Jeel – exact email address to be confirmed but should remain hidden. Useful Links How to register a new thermostat How to create a new account for an existing thermostat Connecting multiple thermostats to one account Solve another issue How to reset your Universe account password
How to reset your Universe account password
If signed out of your Universe thermostat account Open the Universe thermostat app on your mobile device. Select “Forgot Password” at the bottom of the login page. Enter the email address used to create your account and press “OK”. Your will receive an email with a link to reset your password. Press “Reset Password” to […]
Warning symbols on the Universe thermostat
Your Unilux HVAC fan coil or heat pump uses several sensors to ensure the unit is operating as intended. Should unusual operation occur, you may see one of several symbols on your thermostat. Please refer to this chart to diagnose your fan coil and proceed with next steps. Drain Pan Indicator Appears on thermostat display and Universe […]