Room Temperature Not Reaching Thermostat Set Temperature
How to fix Confirm proper flow of hot/chilled water from the building’s central system with your building manager or maintenance team. Fan coil systems rely on central building systems to supply hot or chilled water for your fan coil to treat the air in your suite. Typically, if your suite is not reaching the set temperature […]
Cooling/Heating Not Turning Off Past Thermostat Set Temperature
How to fix Check Thermostat Mode and Fan Settings Make sure your thermostat is set to the correct operating mode—heat, cool, or auto—depending on your comfort needs. Also, verify that the fan speed is set to Auto. Leaving the fan set to run continuously at high or low speed may prevent the fan coil from properly reaching the desired room temperature. Using Auto […]
Room Temperature Not Reaching Thermostat Set Temperature
How to fix Confirm proper flow of hot/chilled water from the building’s central system with your building manager or maintenance team. Fan coil systems rely on central building systems to supply hot or chilled water for your fan coil to treat the air in your suite. Typically, if your suite is not reaching the set […]
Cooling/Heating Not Turning Off Past Thermostat Set Temperature
How to fix Check Thermostat Mode and Fan Settings Make sure your thermostat is set to the correct operating mode—heat, cool, or auto—depending on your comfort needs. Also, verify that the fan speed is set to Auto. Leaving the fan set to run continuously at high or low speed may prevent the fan coil from properly reaching the desired room temperature. Using Auto […]
Report Universe App or Website Down
Button that sends an email to Jeel – exact email address to be confirmed but should remain hidden. Useful Links How to register a new thermostat How to create a new account for an existing thermostat Connecting multiple thermostats to one account Solve another issue How to reset your Universe account password
How to reset your Universe account password
If signed out of your Universe thermostat account Open the Universe thermostat app on your mobile device. Select “Forgot Password” at the bottom of the login page. Enter the email address used to create your account and press “OK”. Your will receive an email with a link to reset your password. Press “Reset Password” to […]
How to use the Universe app (mobile & desktop)
On this page Using the Universe Mobile App Navigating the App Changing Temperature Changing Operating Mode Changing Fan Speed Settings Menu Switching Between Celsius and Fahrenheit Setting a Schedule Vacation Mode Using the Universe Desktop Website Navigating the Dashboard Changing Temperature Changing Operating Mode Changing Fan Speed Switching Between Celsius and Fahrenheit Setting a Schedule […]
Warning symbols on the Universe thermostat
Your Unilux HVAC fan coil or heat pump uses several sensors to ensure the unit is operating as intended. Should unusual operation occur, you may see one of several symbols on your thermostat. Please refer to this chart to diagnose your fan coil and proceed with next steps. Drain Pan Indicator Appears on thermostat display and Universe […]
How to Use Your Universe Thermostat
On this page Getting to Know your Universe Thermostat Common Controls: Changing Temperature Switching Temperature Mode Changing Fan Speeds Time and Date Setup Switching between Celsius and Fahrenheit Setting a Schedule for your Thermostat Pausing a Schedule or Reverting to Default Settings Advanced Settings: Setting a temperature offset User Manual Getting to know your Universe […]
Registering Your Universe Thermostat Account
On this page How to Register a New Universe Thermostat How to create a new Universe account for an existing thermostat How to connect multiple Universe thermostats to one account How to Register a New Universe Thermostat The Universe Thermostat can be connected to Wi-Fi, allowing you to control comfort settings from anywhere, at any time. Our app […]